Last Updated: April 06, 2023

Thank you for shopping at pehalwaanagro.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Refund process & Timeline

Our digital platform offers a 30-day refund policy for all purchases. This policy ensures that our customers have a risk-free experience and are completely satisfied with their purchases.

Timeline Details:

  1. Day 0: Purchase Date
    • The refund policy begins on the date of purchase.
  2. Day 1-7: Full Refund Period
    • Customers can request a full refund for any reason within the first 7 days of purchase.
    • The refund will be processed within 3-5 business days after the request is received and approved.
  3. Day 8-14: Partial Refund Period (75%)
    • From day 8 to day 14, customers can request a refund for 75% of the purchase price.
    • The refund will be processed within 3-5 business days after the request is received and approved.
  4. Day 15-21: Partial Refund Period (50%)
    • From day 15 to day 21, customers can request a refund for 50% of the purchase price.
    • The refund will be processed within 3-5 business days after the request is received and approved.
  5. Day 22-30: Limited Refund Period (25%)
    • From day 22 to day 30, customers can request a refund for 25% of the purchase price.
    • The refund will be processed within 3-5 business days after the request is received and approved.
  6. Day 31 and Beyond: No Refunds
    • After 30 days from the purchase date, no refunds will be issued.

Important Notes:

  • Refund requests must be submitted through our official support channels (email, support ticket system, etc.).
  • Customers must provide proof of purchase (order number, receipt, etc.) when requesting a refund.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Certain products or services may have specific refund conditions outlined at the time of purchase.

Contact Information:

  • For any questions or to request a refund, please contact our customer support team at contact@pehalwaanagro.com

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to pehalwaanagro.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to pehalwaanagro, accessible from https://pehalwaanagro.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: contact@pehalwaanagro.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

We Will Provide Address Details Soon

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@pehalwaanagro.com